Returns & Exchanges

7-Day Return Window

We want you to love your MORPATRA piece completely. If for any reason you are not satisfied, you may initiate a return within 7 days of delivery. The piece must be unworn, in its original packaging, with all tags attached.

Non-Returnable Items

For hygiene reasons, earrings and ear cuffs are non-returnable unless received damaged or defective. Customised, engraved, or made-to-order pieces are also final sale and cannot be returned or exchanged.

How to Initiate a Return

Reach our concierge team within 7 days of receiving your order:

• WhatsApp: +91 76070 88318
• Email: concierge@morpatra.in

Please share your order ID, reason for return, and photographs of the piece. Our team will arrange a pickup at no cost to you for eligible returns.

Refund Timeline

Once the returned piece is received and inspected at our studio, refunds are processed within 5–7 business days to your original payment method. You will receive a confirmation message via WhatsApp once the refund is initiated.

Exchanges

We are happy to facilitate size or variant exchanges within 7 days of delivery, subject to availability. Please contact our concierge team to check stock availability before initiating an exchange. Shipping for exchanges is complimentary.

Damaged or Defective Items

If your piece arrives damaged or defective, please contact us within 48 hours of delivery with photographs. We will arrange an immediate replacement or full refund, including any shipping costs, at no additional charge.